Frequently asked questions

BeautyBook is an online booking platform for beauty salons in Bulgaria. Clients find a salon, pick a service, a professional and a free slot and book in a minute, 24/7, for free. Salons get an online diary, reminders, deposits, gift cards, promo codes, marketing and statistics.

Of course. Send us a message with the form here and we will reply to your e-mail as soon as possible. Every request gets a number so nothing gets lost.

No problem. I can send you a reset link right now. Press the button and enter the e-mail of your account.

The link is valid for 1 hour. If you do not see it within a few minutes, check Spam.

When logged in: My profile → ⚙️ Details → Change password. Enter your current password and the new one (at least 8 characters). If you do not remember the current one, use “Forgot password”.

Please check Spam and Promotions, make sure the address is typed correctly and wait 2–3 minutes. A reset link can be requested up to 5 times in 15 minutes. If it still does not arrive, write to us.

Yes, booking through BeautyBook is free for clients. You pay for the service at the salon. Some salons ask for a small deposit that is deducted from the price.

Use the BG | EN buttons at the top right of the menu. Your choice is remembered.

Android (Chrome): menu ⋮ → Install app. iPhone (Safari): Share → Add to Home Screen. A BeautyBook icon appears like a normal app.

Yes. Your data is used only for your bookings and to contact you. BeautyBook does not store card data. Deposits are paid directly to the salon.

Write to us with the e-mail of your account and we will delete it and your data under GDPR. Salon owners delete the salon from Plan → Delete salon. You have 30 days to restore it.

Sorry! Please try: 1) reload the page; 2) check your connection; 3) try another browser or a private window. If it still happens, write to us what you do and what you see (a screenshot helps).

Use Log in at the top of the menu with your e-mail and password. Forgot the password? I can send you a reset link.

Press Sign out in your profile menu. Always sign out on shared computers.

1) Open Salons and choose a salon.
2) Choose the service and a professional (or “any”).
3) Pick a day and free time.
4) Enter name, phone and e-mail and confirm.

The confirmation arrives by e-mail right away. No account needed.

Use the Cancel link in your confirmation e-mail or My profile → Bookings → Upcoming → Cancel. Each salon has its own cancellation rule (for example free up to 24 h before). A paid deposit is refunded by the salon when you cancel in time.

The quickest way is to cancel the current booking and book a new free slot. Check the salon’s cancellation rule if you paid a deposit. You can also call the salon.

Some salons ask for a small deposit to protect the slot against no-shows. It is deducted from the price. You pay it directly to the salon (payment link, bank transfer, ePay/EasyPay or on site) and press “I paid”. Unpaid deposits release the slot automatically.

It depends on the salon’s rule. If you cancel in time, the salon refunds you through its payment system or by bank transfer and you get an e-mail. BeautyBook tracks refunds and steps in after 7 days. Write to us if there is a problem.

Free or released slots in the next hours or days, at a discount. Take one on the Last Minute page with your name and phone.

1 point per completed visit, +2 for Last Minute. Redeem from 50 points (1 point = 0.05 €), up to 20% of the price, from My profile → Bonus points on an upcoming confirmed booking.

Enter the code on the gift card page to see the value, balance and expiry. It can be used in parts at the salon that issued it.

Registration is free: Register → Client, enter name, e-mail and password and confirm your e-mail. With an account you see all your bookings, cancel easily and collect bonus points.

Sorry about that. First try the salon’s phone from its page. If it is not solved, write to us with the salon name and the date and we will help.

You pay at the salon. Online you pay only a deposit, if the salon asks for one, and it is deducted from the price.

Everything about a salon is on its BeautyBook page: services and prices, address and map, opening hours, team, reviews and phone. For parking or card payment, the quickest is to call the salon.

No. You can book with just your name, phone and e-mail. With an account you see all your bookings, cancel more easily and collect bonus points.

Log in and open My profile → Bookings: Upcoming (with a Cancel button) and Past. If you booked without an account, the booking is in your confirmation e-mail.

The confirmation is e-mailed right away. Check Spam and Promotions. With an account you also see the booking in My profile → Bookings. If the salon needs a deposit, the booking waits until it is paid.

Yes. Enter the name and phone of the person who will come. Leave your own e-mail if you want to receive the messages.

The day may be full or the salon closed. Try another day, another professional (“any”) or Last Minute for released slots at a discount. If it is urgent, call the salon.

Open Salons and filter by city, district and service, or use the map. Each salon page has services, prices, photos, team and reviews.

Please cancel in time so the slot goes to someone else. If you paid a deposit and do not come without cancelling, the salon may keep it. Your status is in My profile → Security.

Enter the code when you book, in the promo code field. Codes are valid only at the salon that issued them and within their dates.

After a completed visit you get a short e-mail asking for a rating. Only verified clients with a real visit can review. The salon can reply.

Press ❤️ on the salon page. Your favourites are in My profile → Favourite salons.

Open Courses, pick a course and sign up. The course deposit is paid at the salon. Some courses start only with a minimum number of people. If it is full, join the waiting list.

After you press “I paid”, the booking stays reserved while the salon checks the payment. Once they confirm it, you get an e-mail. Bank transfers can take up to 1 working day.

If the professional is absent you get an e-mail with a proposal. You have 24 hours to accept the new time or pick another free slot for free. Without an answer the booking is cancelled and a deposit is marked for refund.

Each booking is for one service. For more, book them one after another, choosing the next free slot right after the first. For complex combinations, call the salon.

You get an e-mail reminder the day before (after 10:00). If the salon uses SMS or Viber, you also get a message on your phone.

Call the salon right away; the phone is on the salon page. If you cannot make it at all, cancel so the slot is freed.

Sorry! You get an e-mail when the salon cancels, and you can book another free slot right away. A paid deposit must be refunded by the salon. If you do not get it within 7 days, write to us.

The salon’s phone, address, map and opening hours are on its page in BeautyBook.

Check that the code is typed exactly, belongs to this salon, has not expired and has uses left. If it still fails, ask the salon that gave it to you.

Yes. The deposit goes directly to the salon through its own payment provider or bank. BeautyBook never sees or stores your card data and never holds the money.

BeautyBook is for salons all over Bulgaria and new salons join every day. Choose your city in Salons to see them all.

Yes, if the salon has free slots today. Last Minute shows them fastest, often with a discount. Salons with a deposit accept online bookings at least 45 minutes ahead.

Register → Salon. You get 14 days of full access without a card, then choose a plan. Fill in the profile, add services and team. After a check by our team the salon goes public.

Prices excl. VAT (20% VAT is added to the bill):
• Solo 18 €/mo (1 professional)
• Professional 25 €/mo (up to 3)
• Studio 35 €/mo (up to 5, courses)
• Chain 49 €/mo (up to 10, 2 locations, master classes)

Yearly = 10 months: 180 / 250 / 350 / 490 €. Every plan starts with a 14-day free trial.

After 14 days the salon stops taking online bookings until you choose and pay a plan in the Plan tab. Nothing is deleted and everything comes back right after payment.

Admin panel → Profile tab → Working hours. Set open and close for each day or mark Closed, then Save working hours. Clients only see free slots inside these hours.

Services tab → + Add service: name, category, price, duration and cleanup time. In the service choose which professionals perform it.

Team tab → +. Add name, role, bio, work photos and certificates. Press Create account to give the person their own login. The number of people depends on the plan. Studio and Chain can add seats for +6 €/mo.

Deposits tab → Require a deposit: percent or fixed amount, and how clients pay: payment link (myPOS, Stripe, Viva, Revolut, SumUp, PayPal, ePay), bank transfer, ePay/EasyPay, Borica or on site. The money goes directly to you. Set your cancellation rule in the same tab.

Profile tab → Booking link. Put it in Instagram, the Facebook “Book now” button and Google Business Profile. Print the A4 QR poster for the reception. The salon is also listed in Salons.

Check the Info tab: status must be “Published” and moderation “Approved” (new profiles are checked by our team). Fill in the profile, confirm e-mail and phone, and keep an active plan after the trial. Still hidden? Write to us.

Yes. Clients get a confirmation after booking and a reminder the day before. There is a monthly limit per plan. Switch it on or off in Plan → “SMS and Viber notices”. E-mail reminders always run automatically.

No commission on bookings, only the monthly plan. There is 1% only on visits with a promo code (after discount, on completed visits) and on cosmetics sold through the platform. Deposits go fully to you.

Plan tab → Download my data and Delete salon. You have 30 days to change your mind. Meanwhile the salon is hidden and can be restored with one click.

Five steps: 1) Profile (description, logo, cover, address, phone); 2) Working hours; 3) Services with prices and duration; 4) Team and each person’s schedule; 5) put your booking link in Instagram, Facebook and Google. Try the demo salon to see the client view.

Yes. Open the demo salon and try the whole booking as a client. No real booking is created.

Calendar tab → + Add → choose professional, service, day and time and enter the client’s name and phone. With an e-mail the client gets a confirmation and a reminder.

Calendar tab → + Add → Blocked and set from–to. Clients cannot book in that time. For one person’s absence use Absence in the Team tab.

Team tab → Absence: choose the person, reason and dates and press Preview to see the affected bookings. Nothing changes until you press Apply. Clients get an e-mail and 24 h to accept the new time or pick another for free.

Refund the amount through your payment system or by bank transfer and press Refunded in the Deposits tab. The client gets an e-mail. You are reminded after 3 days; after 7 days the case goes to the BeautyBook team.

Logo and cover: Profile tab. Gallery: Photos tab (JPG/PNG/WebP up to 8 MB). Work photos and certificates: Team tab at each professional. Limits depend on the plan; an extra pack of 20 photos is 1 €/month.

Gift cards tab: value in €, validity (3, 6, 12 or 24 months), recipient, buyer, design and greeting → Issue. Send it by e-mail or print it. It can be used in parts.

Promo codes tab: code word, % discount, dates, maximum uses and visibility (public on your page or secret). Up to 20 active codes. BeautyBook charges 1% after the discount, only on completed visits.

Calendar tab → + Add → Last minute and set the discount. The slot appears on the Last Minute page and clients take it online.

Common reasons: all days “Closed” (Profile tab); the service has no professional or the person has no schedule; the day is blocked or the person is absent; with bank-transfer deposits online booking is only for slots more than 24 h ahead; the trial ended without an active plan. Still stuck? Write to us with your salon ID.

Admin panel → Plan tab → Choose on the plan you want. The change applies from the current month and shows in the monthly bill.